Returns & Refunds Policy
At ETravelSim, we strive for seamless global connectivity; however, if your digital eSIM cannot be activated or fails to provide data services due to technical issues, we offer a straightforward refund process. Please note that once a data plan has been partially consumed or the QR code has been scanned on a compatible device, returns are generally not applicable unless a verified network failure occurs.
Check Compatibility
Ensure your device is carrier-unlocked and supports eSIM technology before initiating a return request.
Contact Support
Email our technical support team within 30 days of purchase with your order number and screenshots of any error messages.
Technical Verification
Our engineers will verify the eSIM status and network logs to confirm the connectivity issue is on our provider's end.
Receive Refund
Once approved, a full or prorated refund will be credited back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing